Here at Norwatt, we don´t only distribute products, instead, we provide solutions and offer value-added service. Following you can see the list of services available. If your project has any special requirements not mentioned below, please do not hesitate to contact us.
In accordance with your instructions, we are able to assemble batteries and/or equipment in the final location using standard or seismic racks and cabinets, as well as connect cells and equipment as necessary, including bypass systems.
This is a standard service available with the supply of all our equipment and batteries, including:
As a complement to the telephone attention during start-up (included as standard for all equipment supplied), we can also provide technicians to verify that the installation and its operating parameters are correct.
Once the equipment is situated in its final location and batteries installed, we are able to provide technicians who, after the verification of the installation, can start-up and certify that all operating parameters are being met.
When taken in conjunction with assembly and start-up, we are generally able to offer a free-of-charge training course, including operating instructions for intended users, as well as maintenance advice for the appropriate technicians.
Annual maintenance contracts can be established, always taking into consideration the specific needs of the client.
Generally, these will be based on three options:
All of the above-mentioned maintenance programmes may cause an untimely cut in supply, which is why we recommend stopping the installation or using bypass feeds.
Where technically possible, we are able to temporarily install equipment to supply the plant during repair or maintenance.
Please be aware, that Norwatt does not, under any circumstances cut or restore voltage to installations (this must be carried out by the proprietors of the installation). We cannot assume any responsibility during power cuts regarding work that third parties may be involved in.
Carried out at the customer´s request, usually consisting of:
Unless expressly stated otherwise, Norwatt’s IMS (Integrated Management System) maintains a copy of the technical documentation, project details, electrical diagrams, material lists, quality certificates etc. of all equipment supplied, in order to facilitate future interventions as needed.
Although carried out with maximum care, all the above-mentioned interventions may cause cuts in supply/service and for this reason, we recommend stopping the installation or using bypass feeds. If it is technically feasible, we can temporarily install back up systems that will service the plant during the repair or maintenance of existing equipment.
In particular, please be informed that Norwatt does not, under any circumstances, cut or restore voltage to the client´s installation (this must be carried out by the owners of the installation), and therefore, we cannot assume any responsibility for the risk involved with third-party work taking place at the time voltage is shut-off.
Using our own staff or subcontracting to specific manufacturers, we offer the following:
Unless otherwise specified, all our warranties include parts and labour. NOT included are travel costs, unless previously agreed with the customer.
For performing tests we follow a protocol, as agreed with each client and generally consisting of:
These battery discharge tests are also able to evaluate: